Support

We typically respond within 1–2 business days.

Contact Us

Email us at support@getflits.app for any questions, bug reports, or feedback. Please include your device model, iOS/Android version, and app version (found in Settings → About) to help us respond faster.

Common Questions

The AI didn't extract the event correctly

AI extraction works best with clear, well-lit photos of printed text. Common causes of inaccurate extraction:

• Handwritten text or decorative fonts
• Blurry or low-resolution images
• Relative dates like "next Saturday" or "tomorrow" — Flits cannot reliably resolve these
• Mixed languages or non-standard date formats

Always review the extracted details on the Confirm screen before saving to your calendar. You can edit any field before confirming.

Smart Scan isn't working

Smart Scan requires photo library access. Check that Flits has permission to access your photos:

• iOS: Settings → Flits → Photos → select "All Photos" or "Add Photos Only"
• Android: Settings → Apps → Flits → Permissions → Photos and Media → Allow

On iOS, Smart Scan activates each time you open Flits and checks for new screenshots since your last session. On Android, it monitors for new screenshots while Flits is open.

How do I cancel my subscription?

Subscriptions are managed directly by Apple or Google — Flits does not process payments.

• iOS: Settings → [your name] → Subscriptions → Flits → Cancel Subscription
• Android: Google Play → Profile icon → Payments & subscriptions → Subscriptions → Flits → Cancel

After cancellation, Premium access continues until the end of your current billing period.

How do I request a refund?

Refund requests are handled by Apple or Google per their refund policies. Flits does not process refunds directly.

• iOS: Visit reportaproblem.apple.com
• Android: Contact Google Play support through the Play Store app

How do I secure my account with an email and password?

Flits assigns you an anonymous account by default. To link your account to an email and password (so you can restore your scan history on a new device), go to Settings → Account → Secure your account.

I got a new phone — how do I restore my data?

If you linked your account to an email and password (Settings → Account → Secure your account), sign in with those credentials on your new device. Your scan count and Premium status will be restored. Note: scan history (individual saved scans) is stored locally on-device and is not synced to the cloud.

If you did not link your account before switching devices, the anonymous session cannot be recovered. Contact us at support@getflits.app if you need help with subscription transfer.

How do I delete my data or account?

You can manage your data directly inside the app:

• Clear scan history: Settings → Data → Clear History
• Delete your account: Settings → Data → Delete Account — this permanently deletes your Firestore user document, scan count, subscription tokens, and Firebase auth record

You can also submit a data deletion request via our Data Deletion page.

Privacy & Legal

For privacy-related questions, data deletion requests, or information about how Flits handles your data, see our Privacy Policy.

For terms of use, subscription terms, and acceptable use policy, see our Terms of Service.

Report a Bug

Found a bug? Email support@getflits.app with:

• Steps to reproduce the issue
• Your device model and OS version
• App version (Settings → About)
• Screenshots or screen recording if possible