Data Deletion
1. What Gets Deleted
When you delete your Flits account, the following data is permanently and irreversibly removed from our servers:
- Your Flits user profile and account settings
- Your scan credits (monthly scan count) and other account records stored on our servers
- The details of your scans synced to your account, if you were signed in to an email account
- Your subscription status and the subscription webhook records linked to your account
- Your Firebase authentication record (including your email address, if you added one)
The records that link your store purchase to your account ID are also removed, so the same purchase can be linked to a new account. This applies to new account deletions. It does not automatically clear records left by accounts deleted before this deletion update. If you deleted your account earlier, or need help restoring a purchase or with deletion, contact support@getflits.app.
Data stored only on your device (for example the photos and screenshots you scanned, your notes, and, as a guest, your scan history) is never uploaded to our servers. The app clears the local scan history from your device when you delete your account, and it is also removed if you uninstall the app.
Calendar events you have already saved to your device calendar are not affected — those are managed by your device's calendar app.
2. How to Delete Your Data In-App
The fastest way to delete your account and its server-side account data is directly inside the Flits app:
- Open Flits on your device.
- Tap the Settings tab (bottom navigation bar).
- Scroll to the bottom of the Settings screen.
- Tap Delete Account.
- Confirm the prompt. Your account and server-side account data will be permanently deleted.
Deletion cannot be undone. You will be signed out of the app automatically.
3. Cancel Your Subscription First
Deleting your Flits account does not automatically cancel your App Store or Play Store subscription. To avoid future charges, cancel your subscription before or after deleting your account:
iOS (App Store):
- Open Settings on your iPhone.
- Tap your name at the top → Subscriptions.
- Tap Flits → Cancel Subscription.
Android (Google Play):
- Open the Google Play Store app.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Tap Flits → Cancel subscription.
4. Request Deletion by Email
If you cannot access the app (e.g. lost your device), you can request account deletion by emailing us:
Email: support@getflits.app
Subject: Account Deletion Request
Include the email address or Firebase UID associated with your account so we can identify it. We will process your request within 30 days and confirm deletion by email.
5. Contact
For questions about data deletion or your privacy rights:
Email: support@getflits.app